If this happens, Microsoft datacenter personnel will attempt to contact your organization and ask you to fix the problem so that the journal reports can be successfully delivered to a journaling mailbox.
If you haven't resolved the issue after two days of being contacted, Microsoft will disable the problematic journaling rule. When the journaling mailbox is unavailable, you may not want the undeliverable journal reports to collect in mail queues on Mailbox servers.
Instead, you can configure an alternate journaling mailbox to store those journal reports. The alternate journaling mailbox receives the journal reports as attachments in the non-delivery reports also known as NDRs or bounce messages generated when the journaling mailbox or the server on which it's located refuses delivery of the journal report or becomes unavailable. As with the journaling mailbox, you can't designate an Exchange Online mailbox as an alternate journaling mailbox.
When the journaling mailbox becomes available again, you can use the Send Again feature in Outlook to submit journal reports for delivery to the journaling mailbox. When you configure an alternate journaling mailbox, all the journal reports that are rejected or can't be delivered across your entire Exchange organization are delivered to the alternate journaling mailbox. Therefore, it's important to make sure that the alternate journaling mailbox and the Mailbox server where it's located can support many journal reports.
If you configure an alternate journaling mailbox, you must monitor the mailbox to make sure that it doesn't become unavailable at the same time as the journal mailboxes. If the alternate journaling mailbox also becomes unavailable or rejects journal reports at the same time, the rejected journal reports are lost and can't be retrieved. Due to existing limits on receiving email for Exchange Online mailboxes , configuring the alternate journaling mailbox to be an Exchange Online mailbox is not supported.
Because the alternate journaling mailbox collects all the rejected journal reports for the entire Exchange Online organization, you must make sure that this doesn't violate any laws or regulations that apply to your organization. If laws or regulations prohibit your organization from allowing journal reports sent to different journaling mailboxes from being stored in the same alternate journaling mailbox, you may be unable to configure an alternate journaling mailbox.
Discuss this with your legal representatives to determine whether you can use an alternate journaling mailbox. When you configure an alternate journaling mailbox, you should use the same criteria that you used when you configured the journaling mailbox. The alternate journaling mailbox should be treated as a special dedicated mailbox.
Any messages addressed directly to the alternate journaling mailbox aren't journaled. A journal report is the message that the Journaling agent generates when a message matches a journal rule and is to be submitted to the journaling mailbox.
The original message that matches the journal rule is included unaltered as an attachment to the journal report. The body of a journal report contains information from the original message such as the sender email address, message subject, message-ID, and recipient email addresses.
This is also referred to as envelope journaling, and is the only journaling method supported by Microsoft and Office When implementing journaling, you must consider journaling reports and IRM-protected messages.
IRM-protected messages will affect the search and discovery capabilities of third-party archiving systems that don't have RMS support built-in. In Microsoft or Office , you can configure Journal Report Decryption to save a clear-text copy of the message in a journal report. If you use a mail flow rule also known as a transport rule to apply an OME template, the journal report will not contain a decrypted copy of the message.
When a message matches the scope of multiple journal rules, all matching rules will be triggered. In a hybrid Exchange environment, the following scenarios are known to result in duplicate journal reports and these are considered by design:. Cloud to cloud : Any situations where email is forked will lead to duplicate journaling, such as:. On-premises to cloud : Once when on-premises journals and once when the cloud journals.
This can be prevented by implementing the PreventDupJournaling flight in a tenant. Cloud to on-premises : After the cloud has journaled, on-premises journals. Record a file from outside of Outlook manually.
Record the date and time you worked with a contact. The current date and time appear in the Journal item header. To change the date or time, click the arrow attached to each box, and then click the selection you want. To document the exact start and end time, on the Journal Entry tab, in the Timer group, click Start Timer.
The Journal item records the date and length of time that you worked with the contact. Click Pause Timer to stop the clock. To turn off Journal, you must clear multiple check boxes in the Journal Options dialog box. No single option turns Journal off. Note: It is not necessary to clear the check boxes under For these contacts. A table view of all Journal entries appears. To choose a single entry Click the entry you want.
If you want to choose a set of adjacent entries, click the first entry, hold down SHIFT, and then click the last entry. In the Automatically record these items box, select the check boxes for the items that you want recorded automatically in Journal.
In the For these contacts box, select the check boxes for the contacts whose items you want recorded automatically. In the Also record files from box, select the check boxes next to the programs whose files you want to record automatically in Journal.
On the File menu, point to New , and then click Journal Entry. Drag the items to Journal. In the For these contacts box, select the check box next to the contacts whose items you want to record automatically. In the Automatically record these items box, select the check boxes next to the items that you want to record automatically. The current date appears in the Journal item header.
For a different date, click the arrow, and then click a date. The Journal item records the date and the length of time that you worked with the contact. The Timeline view shows when each item and document was created, saved, sent, received, opened, and modified. Note: Moving a journal entry does not change the start time of the item, document, or contact that it refers to. To turn off Journal, you have to clear multiple check boxes in the Journal Options dialog box.
No single option can turn Journal off. A table view of all the entries appears. Here's how to find Journal. You can work with your existing Journal entries or create new ones from the Folder pane. In the Folder Pane, click the Journal folder. Click Home. In the New group, click Journal Entry. In the Subject box, type a description. Collaborating is easy with Word , PowerPoint , and Excel.
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See details about contacts when you hover over their name.
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